At Fiona Getaways, we strive to ensure customer satisfaction. If you receive a defective or incorrect product, we offer a return and refund process under the following terms:

1. Eligibility for Returns

We accept returns only if the product is defective or incorrect. Returns must meet the following conditions:

  • The return request must be made within 7 days of delivery.
  • The item must be unused, in its original packaging, and include all accessories (if applicable).
  • Items damaged due to misuse, wear and tear, or customer negligence are not eligible for return.

2. Return Process

To request a return:

  1. Email us at: [email protected] with your order details and photos of the issue.
  2. Once approved, we will arrange a return pickup or provide return shipping instructions.
  3. After receiving and inspecting the returned item, we will process the refund if eligible.

3. Refund Policy

  • Refunds will be issued only for defective or incorrect products after inspection.
  • Refunds will be processed within 7-10 business days after the returned item is received.
  • Shipping fees (if applicable) are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you need a replacement, please return the item and place a new order.

5. Non-Returnable Items

  • Products damaged due to misuse or mishandling.
  • Items returned without prior approval.

6. Contact Us

For return or refund requests, reach out to us at:
📧 Email: [email protected]